Who we are
Suggested text: Our website address is: https://realrudraaksh.com.
🔒 Privacy Policy – RealRudraaksh
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.realrudraaksh.com (the “Site”), operated by TOOLMAT TECHNO TRADE (OPC) PRIVATE LIMITED under the brand name RealRudraaksh.
We respect your privacy and are committed to protecting your personal data in compliance with applicable Indian laws, including the Information Technology Act, 2000, and its amendments relating to electronic records and privacy.
INFORMATION WE COLLECT
When you visit our Site, we collect the following types of data:
1. Device Information
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IP address, browser type, time zone, cookies
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Pages/products viewed, referring websites, and on-site interactions
2. Order Information
When you place an order, we collect:
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Full name, billing and shipping address
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Email ID and phone number
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Payment information (handled securely via Razorpay or other gateways)
HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
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To process and fulfill your orders
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To communicate order updates or delivery notifications
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For payment verification and fraud prevention
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To provide customer support
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To improve our website functionality and services
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To send marketing communications (only with your consent)
We may use cookies and tracking pixels to store your preferences, maintain your cart status, and show personalized offers.
CONSENT FOR SMS/EMAIL COMMUNICATIONS
By using our Site or placing an order, you consent to receive SMS or email messages for:
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Order confirmation, dispatch, or cancellation
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Promotional offers and abandoned cart reminders
You may opt out of marketing messages at any time by clicking the unsubscribe link or replying with STOP.
THIRD-PARTY SHARING
We do not sell or rent your personal data to anyone.
However, we may share your information with trusted third-party vendors like:
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Payment processors (e.g., Razorpay)
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Courier services for order delivery
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Analytics tools (e.g., Google Analytics) for website performance
These third parties are bound by confidentiality and data protection terms.
YOUR RIGHTS UNDER INDIAN LAW
Under Indian IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the right to:
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Access the personal data we hold about you
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Request correction or deletion of inaccurate or outdated data
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Withdraw consent (if previously provided)
To exercise any of these rights, please contact us using the details below.
DATA SECURITY
We follow reasonable security practices and procedures including encrypted communication, secure data storage, and access control to protect your data from unauthorized access or disclosure.
DATA RETENTION
We retain your personal information for as long as needed to provide our services, comply with legal obligations, or resolve disputes.
POLICY CHANGES
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Please review it regularly.
CONTACT US
If you have any questions, complaints, or requests regarding your data:
📞 Customer Service: +91-9729845915
📧 Email: realrudraaksh@gmail.com
📍 Address:
201 Pushpa Housing CHS, Pushpa Park,
Near S.K. Hospital, Malad East,
Maharashtra, Mumbai – 400097, India
Company Name: TOOLMAT TECHNO TRADE (OPC) PRIVATE LIMITED
Brand Name: RealRudraaksh
Website: www.realrudraaksh.com
