This policy applies to purchases made from www.realrudraaksh.com, operated by TOOLMAT TECHNO TRADE (OPC) PRIVATE LIMITED under the brand RealRudraaksh.
1. Returns / Refunds
We accept returns only if the product you received is damaged.
To be eligible for a refund, you must email or contact us on the same day of delivery with evidence of the damage.
✅ Important:
It is mandatory to record a video while opening the package on the day of delivery to claim any refund for a missing or damaged product.
once payment is done no cancellation option for that.
Once we receive the returned item:
- We will inspect the product.
- We will notify you via email within a reasonable timeframe.
- If approved, we will refund the product price to your original payment method.
🛑 Note:
- Only regular-priced items are eligible for a refund.
- Sale items are non-refundable.
For refund status updates, please email:
📧 realrudraaksh@gmail.com
2. Exchanges
We only offer exchanges if the product is defective or damaged.
To request an exchange:
- Email us at realrudraaksh@gmail.com with:
- Details of the defect
- Photos or video of the issue
201, Pushpa Housing CHS,
Pushpa Park, Near S.K. Hospital,
Malad East, Maharashtra,
Mumbai – 400097, India
3. Exceptions
The following items are non-refundable and non-exchangeable:
- Products clearly marked as “non-returnable”
- Brass Statues: Appearances, dimensions, and weights may vary due to handcrafted nature. No refund or exchange will be entertained for such variations.
4. Order Cancellation
To cancel your order:
- Contact us within 15 hours of placing your order via email or phone.
- If the order is already dispatched, cancellation will not be possible.
A full refund will be issued only if cancellation is requested within the allowed time.
5. Return Shipping
To return a product, send it to:
201, Pushpa Housing CHS,
Pushpa Park, Near S.K. Hospital,
Malad East, Maharashtra,
Mumbai – 400097, India
Important Notes:
- Shipping charges are non-refundable
- Return shipping must be prepaid and insured by the customer
- We are not responsible for any damage or loss during return transit
- Any refund issued will exclude the original shipping cost
6. Refund Timeline
- Refunds (if approved) will be processed within 7 working days
- If the refund is through Credit/Debit Card or Net Banking, please allow 10–14 working days for the amount to reflect in your account
🛡️ Legal Disclaimer
All disputes are subject to Mumbai jurisdiction only
